Terms of sale
Eligibility to purchase
By using this site, you certify that you are at least 18 years old, or that you have given us consent to allow any of your minor dependents to place an order on this website
Acceptance of order
Upon placing an order, a receipt is automatically emailed confirming your purchase request. This receipt does not constitute a contract, and orders may be canceled at any time due to insufficient stock, inability to authorize payment, suspicion of fraudulent intent, or any other reason at our discretion. We reserve the right to refuse or cancel any order whether or not payment has been processed. If your payment has already been charged and your order is canceled, a full refund will be issued. You will receive an email notifying you of any cancellation
Pricing policy
Prices for our products are listed in Euros and include applicable EU VAT. Prices may change without notice. The total amount charged at checkout reflects the final price including shipping
Product display
We have made every effort to display product images and colors as accurately as possible, but monitor settings may affect color appearance. Product descriptions, pricing, and availability may change without notice. We reserve the right to limit sales to any person, region, or jurisdiction, and to restrict quantities of any products or services offered. Occasionally errors or omissions may occur, and we reserve the right to correct them and, if necessary, cancel or update your order
Stock availability
We do our best to keep stock information accurate. If an item you purchased is out of stock, we will contact you to offer a replacement, exchange, or full refund. We are under no obligation to provide additional compensation
Returns and refunds
Orders delivered within the European Union are subject to a 14-day right of withdrawal in accordance with applicable European consumer legislation. Eligible items may be returned within 14 days of receipt for a full refund, including the cost of standard outbound delivery.
J DAUPHIN does not offer direct exchanges. If you wish to exchange an eligible item, the original item must be returned for a refund and a new order placed separately.
The right of withdrawal does not apply to goods made to the customer's specifications or clearly personalized, including made-to-order pieces, special orders in gold, pieces made or altered to a personal size, bespoke commissions, personalized items, and custom-altered vintage pieces. Other statutory exceptions may apply where permitted by law.
Returned items must be in their original, unused and undamaged condition. Items showing signs of wear, use, alteration or damage after receipt may be subject to a reduction in the refund where permitted by applicable law.
To exercise your right of withdrawal, contact us at info@jdauphin.com or use our online cancellation form within the 14-day withdrawal period. Please securely package the item, preferably using its original packaging, and include sufficient information for us to identify your order.
Returns should be sent using UPS, FedEx or DHL with tracking. Customers are responsible for return shipping costs unless the item is faulty, damaged upon delivery, or not as described. We strongly recommend using an insured and trackable shipping service, as the customer remains responsible for the return shipment until it reaches us, subject to applicable consumer law.
Refunds will be issued using the original payment method after we receive the returned goods or, where applicable, receive sufficient evidence that the goods have been returned. Refunds will be processed within the time limits required by applicable consumer legislation.
Custom and made-to-order items
Under any circumstances, all made-to-order, bespoke, or personalized pieces—or any items crafted to custom specifications—are strictly non-returnable and non-refundable. This includes special sizes, custom gems, or unique materials that are not part of our regular inventory.
WARRANTY & DEFECT POLICY
All purchases are governed by standard US commercial law, including the Uniform Commercial Code (UCC) implied warranty of merchantability. If an item arrives damaged, defective, or fundamentally non-conforming, you are entitled to request a repair, replacement, or store credit following prompt physical inspection and written seller authorization.
Deliveries must be inspected immediately upon receipt. Any manufacturing defects or transit damages must be reported in writing within seven (7) business days of confirmed delivery. Any repair, replacement, or resolution for a verified defect remains at the sole discretion of the seller.
EXCEPT AS EXPRESSLY PROVIDED BY APPLICABLE STATE LAW OR OUTLINED IN WRITING AT THE TIME OF PURCHASE, ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED TO THE FULLEST EXTENT PERMITTED BY LAW. SOME STATES DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OF CERTAIN DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. ALL MADE-TO-ORDER, CUSTOM, AND BESPOKE ITEMS REMAIN STRICTLY FINAL SALE.
Personal information
You agree to provide accurate and up-to-date information for all purchases. Your personal data is processed according to GDPR. For more information on your rights, see our Privacy Policy
Payment methods
We accept PayPal, VISA, MasterCard, and American Express. Payment information is stored only as long as necessary to complete your transaction
Shipping
Shipping is free of charge using standard delivery, which typically takes 2–6 days once the order has been processed. Generally it takes 48 hours to process an item if it is in stock.
If an item is not in stock, it will take 3–4 weeks to complete plus shipping time
Company details
JOHANNA DAUPHIN INC
1049 Havenhurst Drive
Los Angeles, CA 90046
United States
Email: info@jdauphin.com
Phone: +1 347 419 0347
Terms of sale
Eligibility to purchase
By using this site, you certify that you are at least 18 years old, or that you have given us consent to allow any of your minor dependents to place an order on this website
Acceptance of order
Upon placing an order, a receipt is automatically emailed confirming your purchase request. This receipt does not constitute a contract, and orders may be canceled at any time due to insufficient stock, inability to authorize payment, suspicion of fraudulent intent, or any other reason at our discretion.
We reserve the right to refuse or cancel any order whether or not payment has been processed. If your payment has already been charged and your order is canceled, a full refund will be issued. You will receive an email notifying you of any cancellation
Pricing policy
Prices for our products are listed in Euros and include applicable EU VAT. Prices may change without notice. The total amount charged at checkout reflects the final price including shipping
Product display
We have made every effort to display product images and colors as accurately as possible, but monitor settings may affect color appearance. Product descriptions, pricing, and availability may change without notice. We reserve the right to limit sales to any person, region, or jurisdiction, and to restrict quantities of any products or services offered.
Occasionally errors or omissions may occur, and we reserve the right to correct them and, if necessary, cancel or update your order
Stock availability
We do our best to keep stock information accurate. If an item you purchased is out of stock, we will contact you to offer a replacement, exchange, or full refund. We are under no obligation to provide additional compensation
Returns and refunds
Eligible items may be returned within 14 days of receiving them for a full refund. Only items in perfect, unused condition are eligible for return. Any sign of wear or damage makes the item ineligible for return. Custom, personalized, or made-to-order items, altered or modified pieces, sale or clearance items clearly marked as non-returnable, and hygiene-sensitive jewelry such as earrings once opened cannot be returned. To request a refund, please contact us at info@jdauphin.com.
Customers are responsible for return shipping costs unless the item is faulty or not as described. Refunds will be processed promptly after we receive the returned item or confirmation of cancellation
Personal information
You agree to provide accurate and up-to-date information for all purchases. Your personal data is processed according to GDPR. For more information on your rights, see our Privacy Policy
Payment methods
We accept PayPal, VISA, MasterCard, and American Express. Payment information is stored only as long as necessary to complete your transaction
Shipping
Shipping is free of charge using standard delivery, which typically takes 2–6 days once the order has been processed. Generally it takes 48 hours to process an item if it is in stock.
If an item is not in stock, it will take 3–4 weeks to complete plus shipping time
Custom and made-to-order items
Under any circumstances, all made-to-order, bespoke, or personalized pieces—or any items crafted to custom specifications—are strictly non-returnable and non-refundable. This includes special sizes, custom gems, or unique materials that are not part of our regular inventory.
Warranty & defect policy
All purchases are governed by standard US commercial law, including the Uniform Commercial Code (UCC) implied warranty of merchantability. If an item arrives damaged, defective, or fundamentally non-conforming, you are entitled to request a repair, replacement, or store credit following prompt physical inspection and written seller authorization.
Deliveries must be inspected immediately upon receipt. Any manufacturing defects or transit damages must be reported in writing within seven (7) business days of confirmed delivery. Any repair, replacement, or resolution for a verified defect remains at the sole discretion of the seller.
EXCEPT AS EXPRESSLY PROVIDED BY APPLICABLE STATE LAW OR OUTLINED IN WRITING AT THE TIME OF PURCHASE, ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED TO THE FULLEST EXTENT PERMITTED BY LAW. SOME STATES DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OF CERTAIN DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. ALL MADE-TO-ORDER, CUSTOM, AND BESPOKE ITEMS REMAIN STRICTLY FINAL SALE.
Company details
JOHANNA DAUPHIN INC
1049 Havenhurst Drive
Los Angeles, CA 90046
United States
Email: info@jdauphin.com
Phone: +1 347 419 0347
